247 Electrical – Privacy Policy

Last Updated: December 2025

At 247 Electrical, we value your privacy and commit to protecting your Personal Information. This Privacy Policy outlines how we collect, use, store, and secure your data when you use our website or engage our services. By using our website or contacting us, you agree to this Policy under the Protection of Personal Information Act 4 of 2013 (POPIA).

1. What Information We Collect

1.1 Information You Provide

When you contact us or request a quote/service, we may collect:

  • Full name

  • Email address

  • Phone number

  • Service address or location

  • Details about the electrical services requested

  • Billing or payment information (if relevant)

1.2 Information Collected Automatically

When you visit our website, we may collect:

  • IP address and device/browser information

  • Date/time of access and pages visited

  • Cookies or tracking data for analytics and site performance

2. Use of Your Information

We may use your Personal Information to:

  • Respond to your enquiries or service requests

  • Schedule and perform electrical work or services

  • Provide quotations, invoices, and service confirmations

  • Communicate updates or important information related to your request

  • Maintain records for operational, legal or regulatory purposes

  • Improve our website and service offering

We will send marketing communications only if you have provided explicit consent.

3. Cookies and Tracking

Our website may use cookies or similar technologies to:

  • Improve site functionality and user experience

  • Analyse site traffic and performance

  • Remember user preferences

You may disable cookies in your browser, but this could affect site usability.

4. Sharing Your Information

We do not sell your personal data. We may share information only with:

  • Service providers or subcontractors involved in fulfilling your requested services

  • IT or hosting providers needed to maintain our website

  • Legal or regulatory authorities if required by law

Third parties are bound by confidentiality agreements and may only use your information for the intended purpose.

5. Security & Data Retention

We apply reasonable technical and organisational measures to protect your data from unauthorised access, disclosure, or misuse. We retain your information only as long as needed to fulfil services or meet legal and accounting obligations.

6. Your Rights under POPIA

You have the right to:

  • Access any personal information we hold about you

  • Request correction or update of inaccurate information

  • Request deletion or removal of your personal data where legally allowed

  • Withdraw consent for marketing at any time

  • Object to certain processing or request restriction

  • Lodge a complaint if you believe we misused your data

Requests can be made via the contact details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will show the “Last Updated” date.

8. Contact Us

If you have questions, need access, or wish to exercise any of your rights:

247 Electrical
Website: https://247electrical.co.za
Email: [Insert contact email]
Phone: [Insert phone number]